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RETURNS POLICY OF DERRIMUT DISCOUNT FURNITURE

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RETURN POLICY

1.An order is considered secured once:

  • Full payment or required deposit has been received, and

  • The order has been processed in our system, confirmed with the supplier, or allocated from warehouse stock.

2. Once an order is secured, administrative, operational, supplier, and logistics costs are incurred immediately. These costs are non-recoverable.

  • If an order is cancelled after it has been secured and payment has been completed, a 20% cancellation fee will apply.

  • This 20% deduction represents administration, processing, supplier coordination, banking, and operational costs.

  • The remaining 80% will be refunded.

Example:
If the total order value is $5,000
→ Cancellation fee (20%): $1,000
→ Refund amount: $4,000

3. This cancellation fee applies regardless of:

  • Whether the item has been delivered or not

  • Whether the item is custom-made or standard stock

  • Change of mind, financial reasons, or personal circumstances

4. Custom-made, special order, or made-to-order furniture

  • Orders for custom, made-to-measure, special fabric, colour, or configuration items cannot be cancelled once secured.

  • No refunds or credits will be issued for custom-made items.

Change of Mind Returns

1. We do not offer refunds for change of mind once goods have been delivered or collected, unless required by Australian Consumer Law.

2. If a return is approved at our discretion:

  • Items must be unused, in original packaging, and in as-new condition

  • The customer is responsible for all return shipping, handling, and insurance costs

  • A restocking fee of up to 30% may apply depending on the product

 

Delivery & Return Shipping Costs

1. Delivery fees are non-refundable, even if the order is cancelled or returned.

2. If a product is returned:

  • The customer is responsible for both original delivery fees and return freight

  • Any failed delivery, re-delivery, or storage charges will be passed on to the customer

3. Returned items must be packed securely.
We are not responsible for:

  • Damage during return transit

  • Loss caused by third-party couriers arranged by the customer

 

Refund Processing

1. Approved refunds are processed within 7–14 business days after:

  • Returned goods are received and inspected, or

  • Cancellation is approved (where applicable)

2. Refunds are issued via the original payment method only.

3. Bank processing times may vary and are outside our control.

 

Damaged or Faulty Goods

1. Upon delivery, please inspect your products and notify us immediately of any faults or damage. You should notify us within 5 days of your delivery date of any damage or faults of your goods. A replacement or refund will be offered to you for a major defect which renders the product not fit for purpose. Reports for minor defects where the product fails to be of acceptable quality and the failure does not amount to a major defect will be reviewed on a case-by-case basis and we will offer you an appropriate solution in the form of a replacement part, repair, small discount, or paint pen to conceal small imperfections to painted finishes. Please email us with your order details and photos of the damaged or faulty product to hello@derrimutdiscountfurniture.com and our customer support team will get in touch with you to resolve.

2. Claims submitted after 5 days may not be accepted.

3. Where a product is confirmed faulty under Australian Consumer Law:

  • Repair, replacement, or refund will be offered at our discretion

  • Misuse, incorrect assembly, or accidental damage are not considered faults

4. To be eligible for a return due to a manufacturing defect, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refusal of Delivery

1. If delivery is refused for reasons not related to product fault:

  • All delivery costs remain payable

  • Return shipping and restocking fees will apply

  • The 20% cancellation/admin fee may still apply

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Storage & Delayed Collection

1. If delivery or pickup is delayed by the customer beyond the agreed date:

  • Storage fees may apply

  • Prolonged delays may result in the order being treated as a cancellation, subject to the 20% fee.

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Acceptance of Terms

1. By placing an order, making payment, or accepting delivery, you acknowledge that:

  • You have read and understood these Terms & Conditions

  • You accept the 20% cancellation/admin fee once an order is secured

  • You agree that all policies form part of the contract of sale

 

Minor Imperfections and Variations

1. As the majority of our products are constructed from sustainably sourced hardwood timber, variations in wood grains, colour and finish are fair and reasonable and to be expected when purchasing products with this material makeup. In these instances, we are unable to provide returns or replacements for reasonable minor imperfections in the colour and grains of the hardwood.

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